Even though e-commerce is going to be the inevitable future, brick-and-mortar will co-exist in immediate future with strong purchase psychology associated with touch and feel, Retail Sector Head, Spencer’s, Shashwat Goenka on Friday.
“E-commerce is the inevitable future. However, Indian purchase psychology is deep rooted in the sense of touch and feel. Brick-and-mortar cannot be done away with. In the immediate future, e-commerce and brick-and-mortar will co-exist,” he said.
Speaking on the importance of skill with the emergence of new disruptive technologies, he said three quarters of the country’s population was unskilled and India required re-skilling, so that people could work in the technology-enabled environment.
Hailing the central government’s Skill India programme, he said organised retailers were getting the benefit of such programme.