Shoppers Stop had forayed into duty-free retailing under Zurich-based Nuance Group. It was awarded the duty-free contract for Bengaluru International Airport and Mumbai International Airport (fashion, luxury and lifestyle).
However, Shoppers Stop confirms that they are doing pretty well in the domestic airport operations. However, it is yet to be confirmed whether it will be exiting duty-free airport retail business or not but it has been suffering to handle the business.
Shoppers Stop feel the reason for the losses in the business model is that airport retailing is different from general retailing as travellers are visiting airports not to shop.