Cognizant, a leading provider of information technology, consulting and business process outsourcing services, will provide end-to-end, integrated applications and infrastructure management services to one of the UK’s leading retailers improve operational efficiencies, drive business effectiveness, and provide customer experience.
As part of a multi-year managed services contract, Cognizant is providing Marks & Spencer (M&S) supporting mission-critical applications spanning multiple lines of business and functional areas, such as procurement, supply chain, forecasting, sales, stock replenishment and financial management.
“As a result of a number of service improvement initiatives delivered by Cognizant over the last year, we are now more confident about promising our business better system availability, capacity, and stability,” said Damone Quigley, head of infrastructure and application services at M&S.
He further said, “Ever since our relationship began in 2009, both M&S and Cognizant have demonstrated an open, trust-based relationship that has created a strong foundation from which to deliver further efficiencies and achieve more positive outcomes in the coming years.”
“A new generation of consumers is changing the way consumer demands and preferences are expressed and fulfilled, and brand value and product benefits are perceived,” said Sanjiv Gossain, senior vice-president and head of the UK and Ireland operations of Cognizant.
He added, “This has led to increasingly virtualised and globalised business and technology architectures, which are changing the retail landscape significantly. We are committed to helping M&S embrace new technologies and business processes to strengthen its leadership position as a seamless multi-channel retailer and expand its international business.”
– IndiaRetailing Bureau