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    Future Group wins “Most Admired Retail Group of the Year” at the Images Retail Awards 2010


    Seventh Images Retail Awards felicitated the best minds, innovations and concepts from retail fraternity.

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    Mumbai, September 30, 2010: The magnum opus of Indian retail, India Retail Forum, concluded with the presentation of IMAGES RETAIL AWARDS, where India’s top retail companies and concepts were felicitated for their outstanding achievements in the year 2009-10.

    Anchored by Ms. Mandira Bedi and Mr. Anish Trivedi, the evening was a grand finale with scintillating performance by singer Leslie Lewis and standup comedian Ash Chandler.

    India’s retail major was awarded the “Most Admired Retail Group of the Year” consecutively for the 4th year. , led by its founder and Group CEO, Mr. , is one of India’s leading business houses with multiple businesses spanning across the consumption space. While retail forms the core business activity of , group subsidiaries are present in consumer finance, capital, insurance, leisure and entertainment, brand development, retail , retail media and logistics. Led by its flagship enterprise, , the group operates over 16 million square feet of retail space in 73 cities and towns and 65 rural locations across India.

    Future Group’s Food Bazaar and also retained their titles in their respective categories “Food” and “Hypermarket”.

    Mr. , chairman, CII National Committee on Retail and CEO, Aditya Birla Retail, was conferred this year’s most coveted title for an individual “Most Admired Retail Face of the year” for his outstanding contribution not only in his retail organization but also for becoming the voice of the entire modern retail industry in India. While accepting the honour, Mr. Varghese said that it was a recognition for the entire retail industry for championing the cause of modern retail in India and specifically working with policy makers for the cause of FDI and FII investments in multi brand retail. It is also a recognition for the tireless work done by the team “more.” in both front end and back end & a tribute to the millions of customers they served.

    Mr. , chairman, IRF 2010, said, “India Retail Forum 2010 reflected the positive optimism and energy prevalent in the industry this year. IRF 2010 saw 287 speakers and over 3000 delegates from 46 countries. We are proud to present the Images Retail Awards 2010 which honours the best talent and best practices in the Indian retail scenario. IRA recognises risk taking ability, innovation and above all customer satisfaction.”

    Mr. Amitabh Taneja, chief convenor, India Retail Forum, said, “The environment was very invigorating, and the competition, very, very tough! Inevitably, there was a new breed of leaders and learners who, while creating their own niches in the business has helped shaping the business for good.”

    Trophies were awarded to the worthiest of the worthies across 19 categories. The awardees were selected by a nationwide consumer and Industry poll and nominations, followed by performance assessment by IRIS Retail and a high profile jury consisting of prominent industry observes.

    Images Retail Awards 2010

    Most Admired Retailer of the year: Fashion & Lifestyle

    Most Admired Retailer of the year: Food & Grocery

    Most Admired Retailer of the year: Foodservice

    Most Admired Retailer of the year: Consumer Electronics

    Most Admired Retailer of the year: Leisure

    Most Admired Retailer of the year: Multiplex

    Most Admired Retailer of the year: Mobile & Telecom

    Most Admired Retailer of the year: Beauty & Wellness

    Most Admired Retailer of the year: Pharmacy & Healthcare

    Most Admired Retailer of the year: Home & Interiors

    Most Admired Regional Retailer of the year
    1) KAPSONS, Chandigarh
    2) RMKV, Chennai

    Most Admired Retail Launch of the year

    Most Admired Innovative Concept of the year

    IMAGES Award for Excellence in Retailing
    2) HOME SHOP 18

    Most Admired Retailer of the year: Department Store

    Most Admired Retailer of the year: Hypermarket

    Most Admired Retailer of the year: Customer Relations

    Most Admired Retail Face of the Year

    Most Admired Retail Group of the Year


    The awards selection process comprised three verticals. First, a Consumer Satisfaction Index survey by IRIS Retail Intelligence conducted across 50-odd leading retailers across categories. For the first time ever, Exit interviews were conducted across different store formats in major metros. A mixed sample size was taken into consideration irrespective of whether shopping had been carried out inside or not. Close to four thousand interviews were conducted across India.

    The next vertical was an expert panel ranking. Prominent professionals from consulting and retail real estate firms were invited to rate various retailers on the basis of their viewpoints

    Finally, self nominations were received from over 200 retailers, outlining their key achievements and performance benchmarks.

    This massive polling process was choreographed by our process partner IRIS RETAIL INTELLIGENCE.

    Based on these rankings, a second phase of the selection involved matching votes against actual performance statistics. Once the alignment was completed, nominees were finalised on the basis of a 360 degree approach that included quantitative and qualitative performance.

    This year, greater weightage was given to what the consumers had to say at the 4000 exit interviews conducted across the country. The nominees emerged from these scores…

    This final list of nominees with their scores, was further analysed in detail by an eminent jury panel consisting of Harish Bijoor, Prof P.K. Sinha, , Pranay Sinha, S Raghunandan, Arif Sheikh, and Jayant Kochar.

    – IndiaRetailing Bureau